Frequently Asked Questions
We’re so glad you’re here. Below are answers to some of our most common questions. If you need additional help, feel free to reach out anytime.
When will my order ship?
Orders are processed within 2–5 business days.
You’ll receive a shipping confirmation email with tracking once your order is on the way.
Do you offer returns or exchanges?
We do not offer refunds. However, eligible items may be returned for store credit or exchange within 7 days of delivery, as long as they are unworn and in original packaging.
Custom items, sale items, and gift cards are final sale.
What if my item arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery so we can make it right.
Email us at: contact@koveandkingdom.com
Include your order number and a photo of the issue.
Are your products handmade?
Kove + Kingdom pieces are thoughtfully curated and designed with care. Some items may be handmade or assembled in-house, while others are sourced from trusted suppliers to ensure quality and style.
How do I care for my jewelry?
To keep your pieces looking their best:
- Avoid water, perfumes, and lotions
- Store jewelry in a dry place
- Remove before swimming or showering
- Handle charms with care to prevent scratching
Do you restock sold-out items?
Some pieces are restocked, while others are limited-release drops. The best way to stay updated is by joining our email list or following us on Instagram.
How can I be the first to know about new arrivals?
Join the Kingdom List through our newsletter signup for early access to drops, restocks, and future launches.
Will you be adding more products in the future?
Yes — Kove + Kingdom is growing. While we’re beginning with jewelry, we look forward to expanding into additional faith-forward lifestyle goods, gifts, and accessories for women and men.
How can I contact you?
We’d love to hear from you.
Email us at: contact@koveandkingdom.com
Or send us a message on Instagram @koveandkingdom
Still have questions?
Reach out anytime - we're happy to help 🤍